by Roy Lilley : Dealing with Difficult People (Creating Success)

ISBN : #0749466944 | Date : 2013-03-03

Description :

PDF-c8236 | Moaners, fault finders, manipulators – these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in th… Dealing with Difficult People (Creating Success)

Dealing with Difficult People (Creating Success) by by Roy Lilley

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